Store Policy

Things You Need to Know

1) Deposits for bookings are non refundable or transferable.

2) Hair extensions are non refundable. If there is a fault then we will be happy to correct any problems free of charge. 

3) Whilst we understand that life can be busy we ask all of our clients to give us 48 hours notice to cancel or rearrange an appointment. We are happy to accomodate your requests however we will now be charging £15 cancellation fee for every hour of the appointment missed for those that do not show up or do not give us 48 hours to offer the space to someone else. 
For example a 1 hour maintenance appointment will be charged £15 and a 3 hour refit appointment will be charged £45. This is to cover our bills, wages and expenses if we are left with an empty space in our calendar without given sufficient time to offer the space to other clients. If 48 hour notice is given then no fees will be added onto your booking. Many thanks for your cooperation.